FC0-U61 · Question #572
After an issue has been identified, which of the following should be performed NEXT?
The correct answer is A. Establishing a theory of probable cause. After identifying a problem, the next step in the troubleshooting process is to establish a theory of probable cause to narrow down potential solutions effectively.
Question
After an issue has been identified, which of the following should be performed NEXT?
Options
- AEstablishing a theory of probable cause
- BVerifying system functionality
- CImplementing the solution
- DDocumenting the findings
How the community answered
(34 responses)- A94% (32)
- C3% (1)
- D3% (1)
Why each option
After identifying a problem, the next step in the troubleshooting process is to establish a theory of probable cause to narrow down potential solutions effectively.
Establishing a theory of probable cause is the second step in the standard troubleshooting methodology, directly following problem identification, to guide further investigation.
Verifying system functionality occurs much later in the troubleshooting process, after a solution has been implemented.
Implementing the solution takes place after a theory of probable cause has been established, tested, and a plan of action created.
Documenting the findings is the final step in the troubleshooting process, done after the problem is resolved and functionality verified.
Concept tested: Troubleshooting methodology steps
Source: https://www.comptia.org/content/guides/what-are-the-troubleshooting-steps
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