FC0-U61 · Question #571
A user replaced the external speakers for a workstation, but the new speakers are not producing sound. Which of the following is MOST likely the issue?
The correct answer is C. The sound card is not enabled in Device Manager. The most likely issue for new speakers not producing sound is that the workstation's sound card, which drives the audio output, is disabled in the operating system's Device Manager, preventing any sound from being processed.
Question
A user replaced the external speakers for a workstation, but the new speakers are not producing sound. Which of the following is MOST likely the issue?
Options
- AThe speakers are plugged into the microphone port
- BThe user did not install batteries into the speakers
- CThe sound card is not enabled in Device Manager
- DThe user did not complete the software setup
How the community answered
(47 responses)- A13% (6)
- B4% (2)
- C77% (36)
- D6% (3)
Why each option
The most likely issue for new speakers not producing sound is that the workstation's sound card, which drives the audio output, is disabled in the operating system's Device Manager, preventing any sound from being processed.
While possible, plugging speakers into a microphone port is a less common mistake than a disabled sound device, as speaker ports are typically color-coded green and visually distinct.
Most external workstation speakers are powered by an AC adapter and do not rely on user-installed batteries for operation.
If the sound card is disabled in Device Manager, the operating system cannot utilize the hardware to produce sound, making it a common reason for new or existing speakers to fail.
Basic external speakers usually do not require extensive software setup beyond the operating system's built-in drivers; a disabled sound card is a more fundamental issue.
Concept tested: Troubleshooting audio hardware
Source: https://support.microsoft.com/en-us/windows/fix-sound-problems-in-windows-11-73602500-0e24-4f4d-b4b8-f14188b0a9bd
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