What is required to be in place for emergency changes?

Question

Options

• ACapacity plans
• BControlled Acceptance Test environment
• Cpolicies and procedures
• DService Continuity Plans

• A
  15% (8)
• B
  4% (2)
• C
  73% (38)
• D
  8% (4)

Explanation

Policies and procedures (C) are the foundational requirement for emergency changes because they define who has authority to approve them, under what conditions they can be invoked, and how they must be documented and reviewed after the fact - without this governance framework, "emergency" becomes an excuse to bypass change control entirely.

Capacity plans (A) are relevant to capacity management, not change authorization; an emergency change may be triggered by a capacity issue, but the plan itself isn't a prerequisite for the change process. A Controlled Acceptance Test (CAT) environment (B) is a testing asset used in normal change cycles; emergency changes often bypass or shorten testing precisely because of time pressure, so having one isn't a precondition. Service Continuity Plans (D) govern disaster recovery and major incident response, not the change management process specifically.

Memory tip: Think of policies and procedures as the rulebook for breaking the rules safely - emergency changes skip normal steps, so you need pre-agreed rules about how and when that's allowed, or it's just chaos with a label on it.

No community discussion yet for this question.