While planning for service improvements, what is an important best practice to consider?

Question

Options

• AService improvement targets should be measurable, linked to business objectives and documented
• BThe progress of service improvement should be discussed at least weekly in the steering committee.
• CThe progress should be monitored closely by an independent project manager to maintain objectivity.
• DThe service improvement targets should not change until the target is reached, or else no consistency

• A
  81% (38)
• B
  11% (5)
• C
  2% (1)
• D
  6% (3)

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