What is an ISO/EC 20000 requirement relating to the service management plan?

Question

Options

• AIt must be available in at least one hard copy and approved
• BIt must include the documented procedures specified by the standard
• CIt must include the scope of the organization's service management plan
• DIt must never include any know-how of the organization

• A
  4% (1)
• B
  4% (1)
• C
  9% (2)
• D
  83% (19)

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