Which of the following is a benefit of ISO/IEC 20000 certification?

Question

Options

• AIt guarantees that all certified IT Service Management processes are at least audited by a
• BIt shows that a company manages IT Services according to an independently audited quality
• CIt shows that a company takes quality seriously and that each service is independently audited
• DIt shows that the highest possible quality level has been achieved.

• A
  4% (1)
• B
  72% (18)
• C
  8% (2)
• D
  16% (4)

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