EXIN
EX0-114 · Question #32
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
The correct answer is A. annually. See the full explanation below for the reasoning.
Question
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
Options
- Aannually
- Bmonthly
- Conly when there is a business need to change the service
- Dquarterly
How the community answered
(31 responses)- A77% (24)
- B13% (4)
- C3% (1)
- D6% (2)
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