EXIN
EX0-114 · Question #14
EX0-114 Question #14: Real Exam Question with Answer & Explanation
The correct answer is A. A documented organizational and operational structure. See the full explanation below for the reasoning.
Question
What are the key contents of an IT Service Management system?
Options
- AA documented organizational and operational structure
- BA software system for the ticket
- CA software system to monitor the key performance indicators (KPIs)
- DSystematic processes for ticket recording and follow-up only
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