EXIN
EX0-114 · Question #14
What are the key contents of an IT Service Management system?
The correct answer is A. A documented organizational and operational structure. See the full explanation below for the reasoning.
Question
What are the key contents of an IT Service Management system?
Options
- AA documented organizational and operational structure
- BA software system for the ticket
- CA software system to monitor the key performance indicators (KPIs)
- DSystematic processes for ticket recording and follow-up only
How the community answered
(27 responses)- A85% (23)
- B4% (1)
- C4% (1)
- D7% (2)
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