Which clusters are connected by the Connecting processes (operational)?

Question

Options

• AUse management and Functionality management
• BEnd user support and Specify information requirements
• Cthe Management processes and Functionality management

• A
  93% (53)
• B
  2% (1)
• C
  5% (3)

Explanation

Option A is correct because, in the BiSL framework, the Connecting processes at the operational level serve as the bridge between the Use management cluster (which handles day-to-day use of information systems) and the Functionality management cluster (which manages changes and requirements from the business side). These connecting processes ensure smooth coordination between how users interact with systems and how functionality is maintained or improved.

Option B is wrong because "End user support" and "Specify information requirements" are individual processes within those clusters, not the clusters themselves - confusing process names with cluster names is a common trap.

Option C is wrong because Management processes operate at a higher (tactical/strategic) level and are linked by different connecting processes, not the operational-level connectors.

Memory tip: Think of the operational connecting processes as a "handshake" between the users (Use management) and the builders/maintainers (Functionality management) - both are on the ground floor (operational), so the bridge between them is also operational.

No community discussion yet for this question.