How does BiSL position business information management?

Question

Options

• Aas part of the user organization
• Bas part of the IT-organization
• Cas part of the service team

• A
  87% (26)
• B
  7% (2)
• C
  7% (2)

Explanation

BiSL (Business Information Services Library) explicitly places business information management within the user organization (A), because BiSL's core principle is that the business - not IT - is responsible for defining information needs, managing information supply, and steering IT services on behalf of end users. This ownership sits with the people who actually use the information to run business processes.

Why B is wrong: The IT organization is responsible for delivering and operating systems, not for managing what information the business needs or how it is used. BiSL deliberately separates business information management from IT management to avoid the common pitfall of IT driving business decisions.

Why C is wrong: A service team (e.g., a functional management or support team) may execute BiSL processes, but the positioning of responsibility is at the level of the user organization as a whole - not a specific service team within it.

Memory tip: Think of BiSL as the "business side of the coin" - it mirrors ITIL (which covers the IT supply side). Whenever you see BiSL, anchor it to the user/business side, not the IT or service-delivery side.

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