EX0-102 Exam Questions

Which of the following is not a core component of MOF?

What is the function of the Team Role Clusters?

Which of the following is one of the four possible Risk Management situations that should be considered in risk status reports?

On which activity are the proactive functions of the Supporting Quadrant highly dependent?

Which of the following is part of the Changing Quadrant?

Which Service Management Function (SMF) is also addressed as an ITIL process?

Of which Service Management Function (SMF) is deploying reliable services smoothly an objective?

Which of the following is a key component of the MOF Process Model?

Which of the following is a requirement for successful implementation of IT Service Management?

Which of the following Team Role Clusters takes part in the Changing Quadrant of the Process Model?

For which type of administration does System Administration not have responsibility?

To what ITIL category do the Service Management Functions (SMFs) in the Changing Quadrant directly map?

Of which Service Management Function is assessing whether or not a system should be decommissioned an activity?

Which of the following is one of the questions that IT operations should consider when formulating risk action plans?

To which Quadrant of the Process Model does the Infrastructure Role Cluster predominantly align?

Which Service Management Function has maintaining security according to agreed policies across the services and systems as its main goal?

Within the operations life cycle, which Operations Management Review (OMR) follows the Supporting Quadrant?

What fundamental principle of the Changing Quadrant is recognized as a key, sustainable business advantage?

Which of the following is a key component of the MOF Process Model?

Which of the following is one of the principles that the MOF Process Model addresses to assist the support and delivery of services?

How is the MOF guidance meant to be applied?

Which SMF has 'Filter the problem' as a process step?

What does the Reliability SMF process flow include?

The Change and Configuration Management SMF has a set of processes assigned to it. Which process is the first in order?

Which Management Review evaluates IT staff performance and operational efficiency?

What is compliance?

Which role type investigates and resolves an underlying problem?

Performing IT accounting is part of which SMF?

What is a key outcome of the Financial Management SMF?

Is the primary goal of the Manage layer to establish an integrated approach to IT service management activities?

What is a goal of Financial management?

What does the focus of the Governance, Risk and Compliance SMF in the Plan Phase not include?

How many SMFs are there in the Operate phase?

Consider a change that has been performed before and is part of the operational practice of the business. What is the category of this change?

When is the milestone review report signed off in the Project Planning SMF?

What Management Review (MR) determines whether IT is working on the right things and clarifies the business value of proposed projects?

Preparing the functional specification and solution design and preparing work plans belongs to which SMF?

What is a goal of the Plan phase?

Which is not an accountability as defined in the Team SMF?

What is the main difference between the Manage Layer and the other Phases?

Does each role type have a set of accountabilities associated with it in the Team SMF?

Complying with applicable policies, laws and regulations is the goal of which SMF?

What is the primary goal of the Operate phase?

What is an outcome of the Envision SMF?

To create an environment where changes can be made with the least amount of risk and impact to the organization this is the goal of which SMF?

What is an outcome of the Envision SMF?

Which phase transfers a successfully deployed new service to the Operate phase?

What Team SMF accountabilities are primarily represented in the Operate Phase?

Which of the following is one of the main inputs and outputs of the steps in the Risk Management Discipline?

What ITIL process maps to the optimizing quadrant?