Which of the following techniques is used to elicit business analysis information by examining available materials that describe either the business environment or existing organizational assets?

Question

Options

• AProcess analysis
• BUse cases and scenarios
• CObservation
• DDocument analysis

• B
  3% (1)
• C
  8% (3)
• D
  89% (33)

Explanation

Document analysis (D) is correct because it specifically involves reviewing existing written materials - such as business plans, process documentation, policies, contracts, or system specifications - to extract business analysis information without requiring live interaction or observation.

Why the distractors are wrong:

• A. Process analysis focuses on evaluating and improving how work flows through a system, not on gathering information from documents.
• B. Use cases and scenarios are elicitation techniques that involve constructing structured narratives about how users interact with a system - they produce documentation rather than examine existing materials.
• C. Observation (also called job shadowing) gathers information by watching people perform tasks in real time, not by reviewing materials.

Memory tip: Think of "document analysis" as the detective approach - you're reviewing the evidence already on file (existing materials) rather than interviewing witnesses (interviews/workshops) or watching the crime scene (observation). If the question mentions "existing," "available," or "artifacts already in place," document analysis is your answer.

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