Salesforce
DEV-450 · Question #27
Which two ways should Knowledge articles be used? (Choose two.)
The correct answer is B. To display for customer self-service. D. To resolve customer cases. See the full explanation below for the reasoning.
Question
Which two ways should Knowledge articles be used? (Choose two.)
Options
- ATo display Salesforce Answers.
- BTo display for customer self-service.
- CTo display Salesforce Solutions.
- DTo resolve customer cases.
How the community answered
(36 responses)- A8% (3)
- B72% (26)
- C19% (7)
Community Discussion
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