Salesforce
DEV-450 · Question #26
The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more…
The correct answer is A. Support processes B. Page layouts E. Record types. See the full explanation below for the reasoning.
Question
The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements? (Choose three.)
Options
- ASupport processes
- BPage layouts
- CPermission sets
- DField-level security
- ERecord types
How the community answered
(24 responses)- A75% (18)
- C17% (4)
- D8% (2)
Community Discussion
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