A system administrator is not familiar with the Dell Unity UI. After logging in, the system health shows a total of 1 issue with DAE 1_0_Drive 15 identified by a red circle with an X. While on the…

Question

Options

• A005052393
• B9SNA0HA440083
• CCF2CY19000185
• D9SNA0HA13950

• A
  16% (6)
• B
  71% (27)
• C
  5% (2)
• D
  8% (3)

Explanation

Option B (9SNA0HA440083) is the correct Product ID/SN because navigating to the failed drive's detail view in the Dell Unity Unisphere UI - via System > Hardware > DAE 1_0 > Drive 15 - displays this exact serial number in the drive's properties panel, which is the value Dell Support requires to initiate a CRU (Customer Replaceable Unit) dispatch.

Option A (005052393) is a shorter numeric string that typically represents a part number or model identifier, not the unique serial number of the physical drive. Option C (CF2CY19000185) follows a format associated with a different component (such as an SP or enclosure), not the specific drive in slot 15. Option D (9SNA0HA13950) uses the same alphanumeric format as the correct answer and is a plausible distractor - it may represent a different drive's serial number visible elsewhere in the same DAE.

Memory tip: Dell drive serial numbers in this context follow a format like 9SNA0HA###### - if you see two similar-looking serials, always verify by clicking directly on the flagged component (the red X) and reading the SN from that drive's detail pane, not a neighboring one.

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