ASQ
CSSBB · Question #427
Sally bought a blender from her local appliance store. When she changed blades the blender would not function. For the manufacturer this would be categorized as what type of cost?
The correct answer is B. External Failure Costs. See the full explanation below for the reasoning.
Define Phase
Question
Sally bought a blender from her local appliance store. When she changed blades the blender would not function. For the manufacturer this would be categorized as what type of cost?
Options
- AInternal Failure Costs
- BExternal Failure Costs
- CPrevention Costs
- DPrevention Costs
How the community answered
(47 responses)- A11% (5)
- B81% (38)
- C6% (3)
- D2% (1)
Topics
#external failure cost#Cost of Quality#COPQ#customer defect
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