ASQ
CSSBB · Question #132
A team wants a technique for displaying the connection between various customer needs and various features on a product. They should use:
The correct answer is E. relationship matrix. See the full explanation below for the reasoning.
Define Phase
Question
A team wants a technique for displaying the connection between various customer needs and various features on a product. They should use:
Options
- Awritten and diagrammed work instructions
- Bflow charts and process maps
- Ccause and effect diagrams
- DPareto chart
- Erelationship matrix
How the community answered
(13 responses)- A8% (1)
- D8% (1)
- E85% (11)
Topics
#relationship matrix#QFD#customer needs#product features
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