IAPM

CSAPM · Question #121

An agile program delivers features regularly, but customer satisfaction decreases. What is the most plausible CSAPM diagnosis?

The correct answer is C. Output is prioritized over outcomes. CSAPM distinguishes clearly between delivering features and delivering value.

Agile Project Management in Practice

Question

An agile program delivers features regularly, but customer satisfaction decreases. What is the most plausible CSAPM diagnosis?

Options

ATeams lack technical skills
BDelivery cadence is too fast
COutput is prioritized over outcomes
DStakeholder expectations are unrealistic

How the community answered

(40 responses)

A
25% (10)
B
10% (4)
C
60% (24)
D
5% (2)

Explanation

CSAPM distinguishes clearly between delivering features and delivering value.

Topics

#outcome vs output#customer satisfaction#value delivery#agile metrics

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