Salesforce
CRT-211 · Question #8
CRT-211 Question #8: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results. What should the administrator do to help service reps quickly narrow down the number of articles?
Options
- AImplement and configure Data Categories.
- BDelete and remove old Knowledge articles.
- CUpdate Knowledge to auto-search the case's subject.
- DActivate and configure Einstein Search.
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