Salesforce
CRT-211 · Question #171
CRT-211 Question #171: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The administrator suggests using Salesforce Knowledge to meet this requirement. What are three reasons CK should utilize Data Categories when creating articles in Knowledge? (Choose 3 answers)
Options
- AUp to five Data Category groups can be created for segmentation.
- BData Categories help organize the Knowledge base content displayed.
- CEvery article is required to have a Data Category for sorting.
- DData Categories provide a way to secure access to the Knowledge base content.
- EA Knowledge article can be tagged to more than one Data Category.
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