CRT-211 · Question #237
A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records. What is…
The correct answer is D. The Delete permission is missing on the user for Accounts. The Delete permission is missing on the user for Accounts is what is preventing the user from completing the merge. Merging accounts is a way to combine up to three duplicate accounts into one master record and update the related records accordingly. Merging accounts requires…
Question
A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records. What is preventing the user from completing the merge?
Options
- AOnly administrators have permission to merge records.
- BThe user is assigned to the wrong territory.
- CThe Account matching rules are not set.
- DThe Delete permission is missing on the user for Accounts.
How the community answered
(26 responses)- A4% (1)
- B4% (1)
- C12% (3)
- D81% (21)
Explanation
The Delete permission is missing on the user for Accounts is what is preventing the user from completing the merge. Merging accounts is a way to combine up to three duplicate accounts into one master record and update the related records accordingly. Merging accounts requires the Delete permission on accounts because merging accounts involves deleting the duplicate records and keeping only the master record.
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