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CRT-101 · Question #90
CRT-101 Question #90: Real Exam Question with Answer & Explanation
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Productivity and Collaboration
Question
Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?
Options
- ACreate a custom object to capture popular case resolutions.
- BUse an interview flow to capture Case details.
- CDirect users to Global Search to look for similar cases.
- DConfigure Knowledge with articles and data categories.
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Topics
#Global Search#Agent Productivity#Case Management#Information Retrieval