Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement?

Question

Options

• AUpdate page layout assignments.
• BDefine multiple record types.
• CAssign Lightning pages as app default.
• DCreate different user profiles.

• A
  4% (2)
• B
  9% (5)
• C
  86% (49)
• D
  2% (1)

Explanation

Lightning Record Pages can be assigned at three levels of specificity: Org Default, App Default, and App + Record Type + Profile. By assigning a Lightning page as the 'App Default' for a specific app, that page becomes the default view for records accessed within that app. An administrator can create two different Account Lightning pages-one assigned as the app default for the Sales Console and another assigned as the app default for the Service Console. When a user opens an Account from the Sales Console, they see the Sales-specific page; when opened from the Service Console, they see the Service-specific page. The other options are incorrect: (A) Page layout assignments control field arrangement and related lists by profile/record type, not which Lightning page displays per app; (B) Record types differentiate picklist values and page layouts but do not drive app-specific Lightning page selection; (D) Creating different profiles addresses user-based differentiation, not app-based differentiation, and would not cleanly solve the requirement since the same user may need to access both consoles.

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