CRT-101 · Question #140
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The…
The correct answer is B. Share the Helpdesk folder with Support Agents with View access. C. Share the Support Reports folder with Support Managers with Edit Access. Option B is correct - sharing the Helpdesk folder specifically with the Support Agents public group (View access) allows agents to run reports in that folder. Crucially, the R&D folder is NOT shared with agents, so they cannot see those reports. Option C is correct - sharing…
Question
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports. Which two ways should these folders be shared? Choose 2 answers
Options
- AShare the R&D folder with Support Managers with Edit Access.
- BShare the Helpdesk folder with Support Agents with View access.
- CShare the Support Reports folder with Support Managers with Edit Access.
- Dhare the Support Reports folder with Support Agents with View Access.
How the community answered
(68 responses)- A19% (13)
- B74% (50)
- D7% (5)
Explanation
Option B is correct - sharing the Helpdesk folder specifically with the Support Agents public group (View access) allows agents to run reports in that folder. Crucially, the R&D folder is NOT shared with agents, so they cannot see those reports. Option C is correct - sharing the parent Support Reports folder with Support Managers (Edit access) grants managers Edit access to all subfolders including both Helpdesk and R&D, satisfying the requirement that managers can view and edit all reports. Option A is redundant because sharing the parent folder (C) already gives managers access to R&D. Option D is wrong because sharing the Support Reports parent folder with Support Agents would grant them access to all subfolders including R&D, violating the requirement that agents cannot view R&D reports.
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