The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner. What should an Administrator add to the dashboard…

Question

Options

• ADashboard Filter
• BBucket column
• CDashboard component
• DCombination Chart

• A
  89% (42)
• B
  6% (3)
• C
  2% (1)
• D
  2% (1)

Explanation

Dashboard Filters (Option A) allow users to interactively slice dashboard data by fields like case origin, status, and owner - exactly the "drill down" capability the manager needs, letting agents filter the same dashboard without needing separate reports for each view.

Option B (Bucket Column) is a report feature that groups field values into custom categories; it affects how data is classified, not how a dashboard is filtered interactively. Option C (Dashboard Component) is the chart/table/metric widget you add to display data - it's a building block of a dashboard, not a filtering mechanism. Option D (Combination Chart) is a specific chart type overlaying two metrics (e.g., bars + line); it has nothing to do with filtering by origin, status, or owner.

Memory tip: Think of Dashboard Filters as the "who/what/where" controls sitting at the top of a dashboard - they let viewers answer their own questions without an admin building a new report. If the requirement mentions "drill down by [field]," the answer is almost always a Dashboard Filter.

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