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CRISC · Question #612

An organization has outsourced its customer management database to an external service provider. Of the following, who should be accountable for ensuring customer data privacy?

The correct answer is A. The organization's business process owner. Even when customer data management is outsourced, the organization itself retains ultimate accountability for customer data privacy, with the business process owner primarily responsible.

Submitted by packet_pusher· Apr 18, 2026Governance

Question

An organization has outsourced its customer management database to an external service provider. Of the following, who should be accountable for ensuring customer data privacy?

Options

  • AThe organization's business process owner
  • BThe organization's information security manager
  • CThe organization's vendor management officer
  • DThe vendor's risk manager

How the community answered

(37 responses)
  • A
    86% (32)
  • B
    8% (3)
  • C
    3% (1)
  • D
    3% (1)

Why each option

Even when customer data management is outsourced, the organization itself retains ultimate accountability for customer data privacy, with the business process owner primarily responsible.

AThe organization's business process ownerCorrect

The organization that collects and ultimately owns the customer data retains ultimate accountability for its privacy, regardless of whether processing is outsourced. The business process owner is directly responsible for the specific business function and its associated data, making them accountable for ensuring compliance with privacy requirements as they define and oversee the process.

BThe organization's information security manager

While the information security manager is responsible for implementing security controls, accountability for overall data privacy, especially regarding business processes and compliance, typically rests higher within the business ownership structure.

CThe organization's vendor management officer

The vendor management officer manages the relationship with the vendor but does not typically hold the ultimate accountability for the privacy of the data itself, which belongs to the business owner.

DThe vendor's risk manager

The vendor's risk manager is responsible for the vendor's risks, but the ultimate accountability for the client organization's data privacy remains with the client organization.

Concept tested: Data privacy accountability in outsourcing

Topics

#Accountability#Outsourcing risk#Data privacy#Business process owner

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