ASQ
CQIA · Question #46
A service-based (rather than a customer-based) SLA:
The correct answer is D. Covers a single service, for all of the customers of that service. You've hit your limit · resets 12:50am (America/New_York)
Quality Basics
Question
A service-based (rather than a customer-based) SLA:
Options
- ACovers all services for a particular customer
- BCovers a set of similar services, for a single customer
- CCovers all services
- DCovers a single service, for all of the customers of that service
How the community answered
(35 responses)- A6% (2)
- B3% (1)
- C3% (1)
- D89% (31)
Explanation
You've hit your limit · resets 12:50am (America/New_York)
Topics
#SLA#service-based SLA#service level agreement#customer coverage
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