ASQ
CQIA · Question #46
A service-based (rather than a customer-based) SLA:
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Quality Basics
Question
A service-based (rather than a customer-based) SLA:
Options
- ACovers all services for a particular customer
- BCovers a set of similar services, for a single customer
- CCovers all services
- DCovers a single service, for all of the customers of that service
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Topics
#SLA#service-based SLA#service level agreement#customer coverage