Regular management reviews of the QMS assess its _____ and effectiveness. Response:

Question

Options

• Aprofitability
• Bsuitability
• Cpopularity
• Dscalability

• A
  5% (1)
• B
  76% (16)
• C
  5% (1)
• D
  14% (3)

Explanation

Suitability (B) is correct because ISO 9001 and related QMS standards explicitly require management reviews to evaluate whether the QMS is suitable (appropriate for the organization's context and purpose), adequate (sufficient to meet requirements), and effective (achieving intended results) - these three terms appear together as a fixed phrase in the standard.

• Profitability (A) is a business finance metric, not a QMS evaluation criterion; while a QMS can support profitability, it is not what management reviews formally assess.
• Popularity (C) is irrelevant - QMS standards are objective, not based on stakeholder sentiment or how well-liked the system is.
• Scalability (D) relates to a system's capacity to grow, which may be considered informally but is not part of the standard's required review criteria.

Memory tip: Remember the ISO trio - "suitable, adequate, effective" - by the acronym SAE (like the engineering society). If the exam asks what management reviews assess, look for any word from that trio; suitability is almost always the tested term.

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