Which of the following would be an appropriate metric to align with a goal of "Delivery of programs on time, on budget, and meeting requirements and quality standards"?

The correct answer is A. Percent of stakeholders satisfied with program/project quality. https://community.mis.temple.edu/mis5203sec001sp2019/files/2019/01/COBIT-2019-Framework- Introduction-and-Methodology_res_eng_1118.pdf (32)

COBIT 5 Principles

Question

Options

APercent of stakeholders satisfied with program/project quality
BPercent of business staff satisfied that IT service delivery meets agreed service levels
CLevel of user satisfaction with the quality and availability of I&T-related management information

How the community answered

(37 responses)

A
84% (31)
B
11% (4)
C
5% (2)

Explanation

https://community.mis.temple.edu/mis5203sec001sp2019/files/2019/01/COBIT-2019-Framework- Introduction-and-Methodology_res_eng_1118.pdf (32)

Topics

#alignment goals#program delivery metrics#IT BSC#quality standards

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