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CISA · Question #641
Which of the following is MOST important to consider when developing a service level agreement (SLA)?
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Submitted by andres_qro· Apr 18, 2026Governance and Management of IT
Question
Which of the following is MOST important to consider when developing a service level agreement (SLA)?
Options
- ADescription of the services from the viewpoint of the client organization
- BDetailed identification of work to be completed
- CProvisions for regulatory requirements that impact the end users' businesses
- DDescription of the services from the viewpoint of the provider
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Topics
#Service Level Agreement (SLA)#Client Requirements#IT Service Management#Service Delivery