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CISA · Question #641
CISA Question #641: Real Exam Question with Answer & Explanation
The correct answer is A: Description of the services from the viewpoint of the client organization. An SLA should primarily define services from the client organization’s viewpoint to ensure expectations, performance measures, and service outcomes are clearly aligned with business needs and user requirements.
Submitted by andres_qro· Apr 18, 2026Governance and Management of IT
Question
Which of the following is MOST important to consider when developing a service level agreement (SLA)?
Options
- ADescription of the services from the viewpoint of the client organization
- BDetailed identification of work to be completed
- CProvisions for regulatory requirements that impact the end users' businesses
- DDescription of the services from the viewpoint of the provider
Explanation
An SLA should primarily define services from the client organization’s viewpoint to ensure expectations, performance measures, and service outcomes are clearly aligned with business needs and user requirements.
Topics
#Service Level Agreement (SLA)#Client Requirements#IT Service Management#Service Delivery
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