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CISA · Question #503
CISA Question #503: Real Exam Question with Answer & Explanation
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Submitted by jakub_pl· Apr 18, 2026Governance and Management of IT
Question
An organization's email service is hosted by a third party, and the service level agreement (SLA) requires 99.9% availability. An IS auditor finds that the service has not met its availability level for the past five months. Which of the following is the auditor's BEST recommendation?
Options
- ASelf-host an email server and monitor availability.
- BWithhold payment until availability service level is met.
- CReview the service provider relationship and consider alternatives.
- DDiscontinue use of the email service provider.
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Topics
#SLA monitoring#Vendor management#Service provider relationship#Audit recommendations