IT management is interested in an ongoing comparison of each unit's performance with that of other similar organizations. Which of the following approaches should the IS auditor recommend?

The correct answer is D. Establish a benchmarking program. A benchmarking program enables IT management to continuously compare the organization’s performance metrics against industry peers or best practices. This approach helps identify performance gaps, set improvement targets, and drive operational efficiency across business

Submitted by jian89· Apr 18, 2026Governance and Management of IT

Question

Options

AConduct a periodic customer satisfaction survey.
BConsult with hardware/software vendors.
CUse performance measurement software.
DEstablish a benchmarking program.

How the community answered

(36 responses)

A
6% (2)
B
8% (3)
C
3% (1)
D
83% (30)

Explanation

A benchmarking program enables IT management to continuously compare the organization’s performance metrics against industry peers or best practices. This approach helps identify performance gaps, set improvement targets, and drive operational efficiency across business

Topics

#Benchmarking#Performance Measurement#IT Governance#Strategic Planning

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