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CISA · Question #481
CISA Question #481: Real Exam Question with Answer & Explanation
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Submitted by chen.hong· Apr 18, 2026Governance and Management of IT
Question
Which of the following is the PRIMARY reason for an IT department to establish operational level agreements (OLAs) in pursuit of improving management of IT service levels?
Options
- ATo ensure service-level requirements for all internal IT functions are captured
- BTo document end-user requirements for IT services
- CTo ensure external providers understand service-level objectives
- DTo establish adequate budget allocation for IT services across business units
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Topics
#Operational Level Agreements (OLAs)#Service Level Management (SLM)#IT Service Management (ITSM)#Internal IT Coordination