CISA · Question #3
Which of the following is the MOST important responsibility of user departments associated with program changes?
The correct answer is D. Approving changes before implementation. For program changes, the most critical responsibility of user departments is to formally approve the changes before they are implemented, ensuring they meet business requirements.
Question
Which of the following is the MOST important responsibility of user departments associated with program changes?
Options
- AAnalyzing change requests
- BProviding unit test data
- CUpdating documentation to reflect latest changes
- DApproving changes before implementation
How the community answered
(56 responses)- B2% (1)
- C4% (2)
- D95% (53)
Why each option
For program changes, the most critical responsibility of user departments is to formally approve the changes before they are implemented, ensuring they meet business requirements.
Analyzing change requests is typically a shared responsibility, with IT analyzing technical feasibility and users analyzing business impact, but approval is the final say.
Providing unit test data is generally a developer's responsibility; user departments provide *user acceptance test (UAT)* data, which comes later in the cycle.
Updating documentation is primarily the responsibility of the IT team, though user departments may contribute to user manuals.
User departments, as the primary stakeholders and ultimate beneficiaries/users of the system, are best positioned to verify that proposed program changes align with their business needs and do not negatively impact their operations. Their approval signifies acceptance and readiness for the change.
Concept tested: User role in change management
Source: https://learn.microsoft.com/en-us/compliance/regulatory/auditing-change-management
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