What should be the PRIMARY focus during a review of a business process improvement project?

The cost of new controls is an important consideration for a project, but it is a secondary factor compared to the overall business impact the improvement project aims to achieve.

Continuous monitoring plans are essential for ongoing oversight and control, but they are a mechanism to sustain improvements, not the primary measure of the project's initial success or alignment with business goals.

The business project plan outlines how the project will be executed, but reviewing the plan itself is less critical than evaluating whether the project's *outcomes* deliver the intended business impact.

A business process improvement project's ultimate goal is to enhance business value and achieve strategic objectives. Therefore, the primary focus during its review should be on its actual or projected business impact, which includes efficiency gains, cost reductions, revenue increases, or improved customer satisfaction.