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CISA · Question #12
CISA Question #12: Real Exam Question with Answer & Explanation
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Submitted by rachelw· Apr 18, 2026Governance and Management of IT
Question
An IT governance body wants to determine whether IT service delivery is based on consistently effective processes. Which of the following is the BEST approach?
Options
- ADevelop a maturity model.
- BEvaluate key performance indicators (KPIs).
- CConduct a gap analysis.
- DImplement a control self-assessment (CSA).
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Topics
#IT Governance#Process Maturity#Service Delivery Effectiveness#Maturity Models