CGEIT · Question #85
A review of the effectiveness of IT governance within an enterprise has revealed that several innovation improvement initiatives are failing. An analysis shows a lack of stakeholder buy-in to the…
The correct answer is C. A change management program. The failure of innovation improvement initiatives due to a lack of stakeholder buy-in indicates a deficiency in managing the human aspect of transitions. Implementing a robust change management program would have prevented this problem by proactively engaging stakeholders and…
Question
A review of the effectiveness of IT governance within an enterprise has revealed that several innovation improvement initiatives are failing. An analysis shows a lack of stakeholder buy-in to the improvements. Implementing which of the following would have prevented this problem?
Options
- AAn IT project roadmap
- BAn IT risk management program
- CA change management program
- DA service delivery framework
How the community answered
(44 responses)- A16% (7)
- B7% (3)
- C75% (33)
- D2% (1)
Why each option
The failure of innovation improvement initiatives due to a lack of stakeholder buy-in indicates a deficiency in managing the human aspect of transitions. Implementing a robust change management program would have prevented this problem by proactively engaging stakeholders and addressing resistance.
An IT project roadmap outlines the planned sequence of IT initiatives, which is important for planning, but it does not inherently address the human aspect of gaining stakeholder buy-in for those initiatives.
An IT risk management program identifies and mitigates risks to IT operations and projects, but while lack of buy-in can be a risk, a risk program alone doesn't proactively *build* buy-in.
A change management program is specifically designed to address the human element of organizational change, focusing on preparing, supporting, and equipping individuals to adopt new processes, systems, or initiatives. It would proactively engage stakeholders, communicate the benefits of the innovations, and address concerns, thereby preventing a lack of buy-in.
A service delivery framework (like ITIL) focuses on the consistent and effective delivery of IT services, which is about *what* is delivered, not primarily about managing stakeholder adoption of new initiatives.
Concept tested: Managing organizational change and stakeholder buy-in
Source: https://learn.microsoft.com/en-us/training/modules/describe-cloud-adoption-framework-change-management/
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