CGEIT · Question #658
An enterprise's IT department has failed to deliver required solutions on time due to insufficient resource allocation, resulting in a longer time to market. Which of the following is the BEST way…
The correct answer is B. Evaluate the availability and capacity planning process. To address delays caused by insufficient resource allocation, the CIO should evaluate the existing availability and capacity planning process to identify root causes and optimize resource utilization.
Question
An enterprise's IT department has failed to deliver required solutions on time due to insufficient resource allocation, resulting in a longer time to market. Which of the following is the BEST way for the chief information officer (CIO) to address this situation?
Options
- AImplement a new IT change management procedure.
- BEvaluate the availability and capacity planning process.
- CBenchmark IT staffing levels against similar organizations in the industry.
- DDirect the project management office (PMO) to review and prioritize IT projects.
How the community answered
(29 responses)- A14% (4)
- B72% (21)
- C7% (2)
- D7% (2)
Why each option
To address delays caused by insufficient resource allocation, the CIO should evaluate the existing availability and capacity planning process to identify root causes and optimize resource utilization.
Implementing a new IT change management procedure deals with how changes are introduced, not directly with the initial allocation or availability of resources.
The problem stems directly from insufficient resource allocation, indicating a failing in the availability and capacity planning process, which ensures IT resources (like staff or infrastructure) are adequately provisioned to meet demand. Evaluating this process will help identify why resources were insufficient and how to optimize future allocation, directly addressing the root cause of the delays.
Benchmarking staffing levels might provide comparative data, but it doesn't directly solve the current internal planning issue or explain why resources were insufficient for specific projects.
While project prioritization is important, simply reprioritizing projects without understanding the underlying resource capacity issues will likely just shift the problem to other projects, not resolve the fundamental cause.
Concept tested: IT resource capacity and availability planning
Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/manage/considerations/capacity-planning
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