CGEIT Question #647: Real Exam Question with Answer & Explanation

Question

A CIO realizes a significant change is required in the way IT responds to key external customers and needs to gain support from the enterprise to address this situation. What should be done FIRST?

Options

• AEmpower key IT staff to implement a solution.
• BEstablish new customer service policies.
• CEngage customer service training providers.
• DEngage the IT steering committee.

Explanation

To implement significant IT changes impacting external customers and gain broad enterprise support, the CIO should first engage the IT steering committee for strategic alignment and governance.

Common mistakes.

• A. Empowering IT staff prematurely without strategic alignment and organizational buy-in from a steering committee might lead to solutions that are not supported or properly resourced.
• B. Establishing new policies before gaining strategic approval and support from relevant governance bodies can result in policies that are not aligned with overall enterprise direction or are difficult to implement.
• C. Engaging training providers before the strategy is approved and policies are defined is premature and could result in irrelevant or misaligned training efforts.

Concept tested. IT governance and steering committee engagement

Reference. https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/govern/

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