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CGEIT · Question #647
A CIO realizes a significant change is required in the way IT responds to key external customers and needs to gain support from the enterprise to address this situation. What should be done FIRST?
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Submitted by lucia.co· Apr 18, 2026Governance of Enterprise IT
Question
A CIO realizes a significant change is required in the way IT responds to key external customers and needs to gain support from the enterprise to address this situation. What should be done FIRST?
Options
- AEmpower key IT staff to implement a solution.
- BEstablish new customer service policies.
- CEngage customer service training providers.
- DEngage the IT steering committee.
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Topics
#IT Governance#Strategic Alignment#Stakeholder Engagement#IT Steering Committee