CGEIT · Question #638
Which of the following is MOST important to consider when monitoring the performance of IT resources?
The correct answer is D. Service level requirements. When monitoring IT resource performance, it is most important to consider service level requirements, as these define the expected performance metrics and directly reflect business needs. Monitoring against these requirements ensures that IT services meet agreed-upon standards.
Question
Which of the following is MOST important to consider when monitoring the performance of IT resources?
Options
- ABusiness impact analysis (BIA)
- BEnd-user feedback
- CCentralized log analysis
- DService level requirements
How the community answered
(24 responses)- A4% (1)
- B4% (1)
- C17% (4)
- D75% (18)
Why each option
When monitoring IT resource performance, it is most important to consider service level requirements, as these define the expected performance metrics and directly reflect business needs. Monitoring against these requirements ensures that IT services meet agreed-upon standards.
Business impact analysis (BIA) helps prioritize recovery efforts for critical systems but is not the primary consideration for ongoing performance monitoring of IT resources.
End-user feedback is qualitative and valuable for identifying issues, but it is not the primary metric for continuous, quantitative performance monitoring of IT resources.
Centralized log analysis is a tool or method for monitoring, but the 'what' to monitor against is defined by service level requirements, not the analysis method itself.
Service level requirements (SLRs) or Service Level Agreements (SLAs) specify the agreed-upon performance metrics, availability targets, and reliability standards for IT services. Monitoring IT resources against these predefined requirements ensures that the services are consistently meeting the expectations of the business and end-users, directly impacting business operations and satisfaction.
Concept tested: IT performance monitoring metrics
Source: https://learn.microsoft.com/en-us/azure/architecture/framework/devops/assurance-monitoring
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