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CGEIT · Question #549

From an IT governance perspective, which of the following would be the MOST significant impact of moving all IT applications to an external Software as a Service (SaaS) cloud provider?

The correct answer is B. The shift from service delivery to service management. Moving all IT applications to an external SaaS cloud provider most significantly impacts IT governance by shifting the focus from internal service delivery to managing external service providers.

Submitted by fatema_kw· Apr 18, 2026Governance of Enterprise IT

Question

From an IT governance perspective, which of the following would be the MOST significant impact of moving all IT applications to an external Software as a Service (SaaS) cloud provider?

Options

  • AThe integration of the IT department with business lines
  • BThe shift from service delivery to service management
  • CThe improvement Of IT service alignment with business
  • DThe necessity to update key risk indicators (KRIs)

How the community answered

(45 responses)
  • A
    4% (2)
  • B
    84% (38)
  • C
    9% (4)
  • D
    2% (1)

Why each option

Moving all IT applications to an external SaaS cloud provider most significantly impacts IT governance by shifting the focus from internal service delivery to managing external service providers.

AThe integration of the IT department with business lines

While the integration of IT with business lines is always important, moving to SaaS doesn't inherently change this integration; rather, it changes how IT fulfills its part of the integration through external services.

BThe shift from service delivery to service managementCorrect

When an enterprise moves all IT applications to an external SaaS provider, the internal IT department no longer directly delivers the application services but rather manages the relationship, performance, and compliance of the external vendor. This fundamentally changes the IT governance role, emphasizing vendor management, contract negotiation, service level agreement (SLA) monitoring, and integration oversight.

CThe improvement Of IT service alignment with business

The improvement of IT service alignment with business is an objective that can be enabled by SaaS, but it's not the primary or most significant *impact* on IT governance itself, which is about how IT is managed.

DThe necessity to update key risk indicators (KRIs)

The necessity to update key risk indicators (KRIs) is a consequence of shifting to SaaS due to new external risks, but it is a specific adjustment within governance rather than the most significant overarching shift in the governance model itself.

Concept tested: IT governance in SaaS environments

Source: https://www.isaca.org/resources/isaca-journal/issues/2021/volume-2/governing-cloud-services

Topics

#Cloud computing#IT service management#IT governance roles#Outsourcing impact

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