CGEIT · Question #525
Which of the following metrics is MOST useful to ensure IT services meet business requirements?
The correct answer is B. Frequency Of IT services risk profile updates. To ensure IT services meet business requirements effectively, the most useful metric is the frequency of IT services risk profile updates, as it indicates proactive management of potential impacts on business operations.
Question
Which of the following metrics is MOST useful to ensure IT services meet business requirements?
Options
- ANumber of discontinued business transformation programs
- BFrequency Of IT services risk profile updates
- CFrequency Of IT policy updates
- DNumber of business disruptions due to IT incidents
How the community answered
(49 responses)- A14% (7)
- B73% (36)
- C8% (4)
- D4% (2)
Why each option
To ensure IT services meet business requirements effectively, the most useful metric is the frequency of IT services risk profile updates, as it indicates proactive management of potential impacts on business operations.
The number of discontinued business transformation programs reflects broader business strategy execution failures, not the direct effectiveness of IT services in meeting ongoing business requirements.
Frequent updates to IT services risk profiles demonstrate a proactive approach to identifying, assessing, and mitigating potential threats to service delivery, directly impacting the reliability and continuity of services and ensuring they continue to align with evolving business requirements and acceptable risk levels.
The frequency of IT policy updates indicates policy governance activity but does not directly measure whether IT services are consistently meeting operational business requirements.
The number of business disruptions due to IT incidents is a reactive metric showing when IT services *failed* to meet requirements, rather than a proactive measure ensuring they *will* meet them.
Concept tested: Proactive IT service risk management
Source: https://learn.microsoft.com/en-us/compliance/regulatory/risk-management-framework
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