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CGEIT · Question #485

Which of the following is the BEST critical success factor (CSF) to use when changing an IT value management program in an enterprise?

The correct answer is D. Aligning the program to the business requirements. The best critical success factor for an IT value management program is its alignment with the enterprise's overarching business requirements and strategic goals.

Submitted by takeshi77· Apr 18, 2026Benefits Realization

Question

Which of the following is the BEST critical success factor (CSF) to use when changing an IT value management program in an enterprise?

Options

  • ADocumenting the process for the board of directors' approval
  • BAdopting the program by using an incremental approach
  • CImplementing the program through the enterprise's change plan
  • DAligning the program to the business requirements

How the community answered

(25 responses)
  • A
    16% (4)
  • B
    4% (1)
  • C
    8% (2)
  • D
    72% (18)

Why each option

The best critical success factor for an IT value management program is its alignment with the enterprise's overarching business requirements and strategic goals.

ADocumenting the process for the board of directors' approval

Documenting for board approval is a governance step, not the fundamental factor that ensures the program itself effectively delivers and manages IT value.

BAdopting the program by using an incremental approach

Adopting an incremental approach is a method of program implementation that can contribute to success, but it is not the ultimate measure or critical success factor for the program's actual value delivery.

CImplementing the program through the enterprise's change plan

Implementing the program through the enterprise's change plan is a procedural step for deployment, not the core critical success factor for demonstrating and achieving IT value.

DAligning the program to the business requirementsCorrect

The primary objective of an IT value management program is to ensure and demonstrate that IT initiatives contribute meaningfully to business objectives. Therefore, aligning the program directly to the business's requirements and strategic goals is the most critical success factor, ensuring IT delivers relevant and measurable value.

Concept tested: IT value management, critical success factors, business-IT alignment

Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/strategy/business-outcomes/

Topics

#IT Value Management#Critical Success Factors (CSFs)#Business Alignment#Benefits Realization

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