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CGEIT · Question #476

An enterprise recently implemented a significant change in its business strategy by moving to a technologically advanced product with considerable impact on the business. What should be the FINAL…

The correct answer is C. Ensuring a return to stabilized business operations. After a significant IT-enabled change, the final step in completing the changes to IT processes is ensuring that business operations have returned to a stable and effective state.

Submitted by sofia.br· Apr 18, 2026Benefits Realization

Question

An enterprise recently implemented a significant change in its business strategy by moving to a technologically advanced product with considerable impact on the business. What should be the FINAL step in completing the changes to IT processes?

Options

  • AUpdating the configuration management database (CMDB)
  • BEmpowering the business to embrace the changes
  • CEnsuring a return to stabilized business operations
  • DUpdating the enterprise architecture (EA)

How the community answered

(35 responses)
  • A
    3% (1)
  • B
    9% (3)
  • C
    74% (26)
  • D
    14% (5)

Why each option

After a significant IT-enabled change, the final step in completing the changes to IT processes is ensuring that business operations have returned to a stable and effective state.

AUpdating the configuration management database (CMDB)

Updating the configuration management database (CMDB) is an important documentation step performed during or immediately after implementation, but it is not the final business-oriented outcome.

BEmpowering the business to embrace the changes

Empowering the business to embrace changes is an ongoing change management activity that occurs throughout the project lifecycle, not solely as the final concluding step.

CEnsuring a return to stabilized business operationsCorrect

The ultimate goal of implementing significant IT changes, especially those with considerable business impact, is to ensure that all business operations supported by the new technology stabilize and function effectively, demonstrating successful integration and adoption.

DUpdating the enterprise architecture (EA)

Updating the enterprise architecture (EA) is a critical step in reflecting the new strategic and technical landscape, typically occurring as part of the design or early implementation phase, not the final post-implementation step.

Concept tested: Change management lifecycle, post-implementation stabilization

Source: https://learn.microsoft.com/en-us/training/modules/itil-change-management/7-post-implementation-review

Topics

#Change Management#Post-implementation#Business Stabilization#Benefits Realization

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