Which of the following should be done FIRST when designing an IT balanced scorecard?

Developing KPIs is a subsequent step, as KPIs must be derived from the objectives defined by the business strategy.

Communicating to stakeholders happens after the scorecard's design has progressed sufficiently to have meaningful information to share.

The IT balanced scorecard is a tool for measuring how IT contributes to business objectives; therefore, its design must begin with a clear understanding of the enterprise's overall business strategy. Analyzing the business strategy ensures that the IT scorecard's perspectives, objectives, and metrics are directly aligned with and support the broader organizational goals. Without this foundational understanding, the IT scorecard may measure irrelevant aspects or fail to demonstrate IT's value effectively.

Reviewing the IT resource plan is an operational or tactical step, not the strategic starting point for designing a measurement framework like a balanced scorecard.