What should be done FIRST when feedback indicates recently implemented software products are not meeting business unit expectations?

Reviewing help desk logs might reveal symptoms or common issues, but it won't necessarily provide a comprehensive understanding of the strategic gaps between the software's capabilities and business expectations.

Confirming UAT completion is a retrospective check on a previous phase; while relevant, it doesn't directly address *why* expectations are not being met post-implementation, which a gap analysis would.

When software fails to meet expectations, a gap analysis is the first and most critical step because it systematically identifies the differences between the current state (what the software delivers) and the desired state (what the business unit needs). This process clarifies the specific shortcomings, informing subsequent actions like remediation or further development.

Instituting new training assumes the problem is a lack of user understanding, which might be true, but it's premature without first understanding the actual gaps in functionality or design identified by an analysis.