CGEIT Question #385: Real Exam Question with Answer & Explanation

Question

When developing an IT training plan, which of the following is the BEST way to ensure that resource skills requirements are identified?

Options

• AExtract training requirements from deficiencies reported in customer service satisfaction surveys.
• BAsk managers to determine IT training requirements annually.
• CDetermine training needs based on the capabilities to support the IT strategy.
• DSurvey employees for IT skills requirements based upon technology trends.

Explanation

To effectively identify resource skill requirements for an IT training plan, it is crucial to align training needs directly with the capabilities required to execute the overall IT strategy. This ensures that training investments directly contribute to strategic organizational goals.

Common mistakes.

• A. Customer service surveys might highlight current deficiencies but do not proactively identify future skill requirements needed to support strategic IT initiatives.
• B. Asking managers annually might capture current needs but often lacks the strategic foresight required to align skill development with long-term IT goals.
• D. While technology trends are important, surveying employees based solely on trends might lead to training on non-strategic or personal interest areas rather than critical organizational capabilities.

Concept tested. Aligning IT training with strategic objectives

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