CGEIT Question #382: Real Exam Question with Answer & Explanation

Question

Once the strategic vision has been established, which of the following would be the BEST activity for supporting the implementation of performance measures?

Options

• AMonitor service level performance.
• BDocument strengths, weaknesses, opportunities, and threats.
• CDocument policy requirements
• DIdentify key performance indicators (KPIs).

Explanation

After establishing a strategic vision, the best activity to support the implementation of performance measures is to identify key performance indicators (KPIs) that will quantify progress towards the strategic goals. KPIs provide concrete metrics to track performance.

Common mistakes.

• A. Monitoring service level performance is an operational activity that happens after KPIs and performance measures are defined and implemented.
• B. Documenting SWOT is part of the strategic planning before or during vision establishment, not the next step for implementing performance measures.
• C. Documenting policy requirements is related to governance and operational procedures, but not directly the best next step for implementing performance measures after a vision.

Concept tested. Strategic Performance Measurement (KPIs)

Reference. https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/govern/methodology/track-outcomes

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