A root-cause analysis indicates a major service disruption due to a lack of competency of newly hired IT system administrators. Who should be accountable for resolving the situation?

The HR training director is responsible for executing training programs, but the accountability for IT staff competency ultimately rests with the IT leadership.

The HR recruitment manager is responsible for hiring, but the CIO is accountable for the overall performance and readiness of their IT team post-hire.

The Chief Information Officer (CIO) is responsible for the overall performance, strategic direction, and operational effectiveness of the IT department, which includes ensuring that IT staff possess the necessary competencies to manage critical systems. Although HR might facilitate training or recruitment, the CIO is ultimately accountable for the capabilities of their team and for implementing measures to address any competency gaps that lead to significant service disruptions.

A business process owner is responsible for specific business processes, not for the competency of IT staff or the resolution of IT operational issues.