CGEIT Question #371: Real Exam Question with Answer & Explanation

Question

A root-cause analysis indicates a major service disruption due to a lack of competency of newly hired IT system administrators. Who should be accountable for resolving the situation?

Options

• AHR training director
• BHR recruitment manager
• CChief information officer
• D(CIO) Business process owner

Explanation

The Chief Information Officer (CIO) is ultimately accountable for resolving major service disruptions caused by a lack of IT staff competency, as they oversee the entire IT department's operational effectiveness and resource management.

Common mistakes.

• A. The HR training director is responsible for executing training programs, but the accountability for IT staff competency ultimately rests with the IT leadership.
• B. The HR recruitment manager is responsible for hiring, but the CIO is accountable for the overall performance and readiness of their IT team post-hire.
• D. A business process owner is responsible for specific business processes, not for the competency of IT staff or the resolution of IT operational issues.

Concept tested. IT leadership accountability

Reference. https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/govern/decision-guide/governance-team

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