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CGEIT · Question #331

Which of the following would be the BEST long-term solution to address the concern regarding loss of experienced staff?

The correct answer is A. implement knowledge management practices. Implementing knowledge management practices is the best long-term solution to address the loss of experienced staff by capturing, organizing, and sharing their valuable institutional knowledge across the organization.

Submitted by katya_ua· Apr 18, 2026IT Resources

Question

Which of the following would be the BEST long-term solution to address the concern regarding loss of experienced staff?

Options

  • Aimplement knowledge management practices
  • BEstablish a mentoring program for IT staff
  • CDetermine key risk indicators (KRIs)
  • DRetain key staff as consultants.

How the community answered

(31 responses)
  • A
    74% (23)
  • B
    16% (5)
  • C
    6% (2)
  • D
    3% (1)

Why each option

Implementing knowledge management practices is the best long-term solution to address the loss of experienced staff by capturing, organizing, and sharing their valuable institutional knowledge across the organization.

Aimplement knowledge management practicesCorrect

Knowledge management practices focus on systematically capturing, organizing, storing, retrieving, and sharing explicit and tacit knowledge within an organization. This ensures that critical information, processes, and expertise are not lost when experienced staff depart, providing a sustainable, long-term solution to talent retention challenges.

BEstablish a mentoring program for IT staff

Establishing a mentoring program is beneficial for staff development and transferring knowledge, but it is a more direct, one-to-one approach and may not capture all institutional knowledge as comprehensively or systematically as a formal knowledge management system.

CDetermine key risk indicators (KRIs)

Determining key risk indicators (KRIs) helps to monitor and predict potential risks, including staff attrition, but it is a monitoring tool, not a solution to mitigate the impact of losing experienced staff.

DRetain key staff as consultants.

Retaining key staff as consultants is a short-to-medium term contingency plan that maintains access to specific individuals but does not build an organizational repository of knowledge or address the underlying vulnerability to knowledge loss from future departures.

Concept tested: Mitigating knowledge loss

Topics

#Knowledge Management#Talent Retention#IT Human Resources#Organizational Continuity

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